Refund & Cancellation Policy
Effective Date: August 10, 2026
Scope of this policy
This policy applies to digital products and subscriptions purchased directly from Eria Studios, Inc., including payments processed on our behalf by Stripe. Purchases made through the Apple App Store are governed by Apple's billing, cancellation, and refund policies. Enspeller-specific terms are also published at enspeller.com/refunds.html.
1. Subscription Cancellation
You may cancel a directly billed subscription at any time through the account or billing settings available in the applicable product. If you cannot access those settings, contact [email protected]. Cancellation stops future renewals and takes effect at the end of the current paid billing period. You retain access through that date unless we state otherwise when processing a refund.
2. Digital Delivery
Our directly sold products are digital services. Access is provided electronically after successful payment, normally immediately, using the account or email address supplied at checkout. No physical goods are shipped. If access is not available after payment, contact support so we can restore access or issue an eligible refund.
3. Refund Eligibility
Your first payment for a directly purchased product or subscription is eligible for a full refund when requested within 14 calendar days of the charge. Renewal payments are generally non-refundable, but we will refund duplicate charges, charges made after a timely cancellation, and charges for a service we failed to provide. Nothing in this policy limits refund rights required by applicable law.
4. How to Request a Refund
Email [email protected] with the email address used at checkout, the product name, the charge date, and the receipt or invoice number. Do not send your full card number or security code. We may ask for additional information needed to locate and verify the transaction.
5. Refund Timing
Approved refunds are returned to the original payment method. We normally submit an approved refund within 5 business days. Your bank or card issuer may require an additional 5–10 business days to post the credit. Currency-conversion differences and bank fees are controlled by your financial institution.
6. App Store Purchases
Allstenics purchases made through the Apple App Store must be canceled through your Apple subscription settings. Refund requests for those purchases must be submitted directly to Apple because Eria Studios cannot issue refunds for transactions processed by Apple.
7. Contact
Eria Studios, Inc.
Billing support: [email protected]